Privacy Policy

This Privacy Policy explains how Home Ranker ("Home Ranker," "we," "us," or "our") collects, uses, shares, and protects information when real estate agents ("Agents") and their clients ("Customers") use our website and application (the "Service"). By using the Service, you agree to the collection and use of information as described here.

1. Information we collect

Account information. When an Agent creates an account, we collect a name, email address, and password (stored as a salted hash, never in plain text). White Label subscribers may also provide an agency name, logo, and brand colors.

Property and customer data you add. Agents can add properties (address, price, bedrooms, bathrooms, and other listing details), photos, rating categories, and customer contact details. Customers invited to a workspace can add ratings, voice notes, and comments on those properties.

Payment information. Subscription payments are processed by Stripe. We never receive or store full card numbers — Stripe shares with us only what's needed to manage your subscription, such as plan status and the last four digits of your card.

Automatically collected information. We collect basic technical data (IP address, browser type, pages visited, timestamps) to operate and secure the Service, and to understand aggregate usage of the marketing site.

2. How we use information

• To provide, maintain, and improve the Service, including hosting property data and rating tools.
• To authenticate accounts and keep your data isolated from other agents' accounts.
• To send transactional email — account verification, password resets, and billing receipts.
• To process subscription payments and manage billing through Stripe.
• To respond to support requests and feedback submitted through the Service.
• To monitor for abuse, fraud, and security issues.

3. How we share information

We do not sell personal information. We share information only with:

• Service providers who help us run Home Ranker, currently Stripe (payments) and Resend (transactional email), each bound to protect your data and use it only to provide their service to us.
• Your own clients, when you (the Agent) invite a Customer to a shared workspace — that Customer will see the properties and branding you choose to share with them.
• Law enforcement or legal process, only where required by law.

4. Data retention

We retain account and property data for as long as your account is active. If you close your account, we delete or anonymize your data within a reasonable period, except where we're required to keep records for legal, tax, or fraud-prevention purposes.

5. Your choices

You can update your account information at any time from Settings. To request a copy of your data or full account deletion, contact us at the email below — we'll respond within 30 days.

6. Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and access controls that keep each agent's data separate from every other agent's. No system is perfectly secure, and we encourage you to use a strong, unique password.

7. Children's privacy

The Service is intended for real estate professionals and their adult clients. We do not knowingly collect information from anyone under 16. If you believe a child has provided us with personal information, contact us and we'll remove it.

8. Cookies & local storage

We use essential cookies and browser local storage to keep you signed in and remember basic preferences like light/dark mode. We don't use third-party advertising trackers.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify Agents by email.

10. Contact us

Questions about this policy? Email us at noreply@homeranker.app.